Originally Posted by
chipmaster
Sorry there are people with that kind of worry, personally think UA should help clean up those kind of folks, LOL.
Just to be clear, my example was a hypothetical one and not one I am personally concerned. However, I am generally concerned about data misuse and believe that control should be offered to the customer. I assume a company as large as United is considering various region specific regulations (EU seems to generally be a lot stricter).
Originally Posted by
luke5111
My daughter worked in the high end hotel field for many years. The way it worked was that if the guest was accompanied by another guest, you NEVER talk about previous trips. However, if the guest was alone, it was fine to say "thanks so much for coming back" type of thing. Harder on a plane to determine if the person sitting next to you is actually with you. Got a flight next week where the wife is on a totally different ticket, award versus paid, so that's probably a harder thing to be sure about on a plane.
I have a hard time believing that United can train its flight attendants to handle customer data appropriately when they often have problems pouring wine correctly. The app is hopefully designed such that users have access to the appropriate level of information so that it's isn't actually a problem.