Originally Posted by
finiteyoda
How do people end up on the KE waitlist then? Is waitlisting only available over the phone? Or are they just exceedingly rare on the website?
I've never had to speak to an agent over the phone. I just open the "contact us" dialogue box, get an agent, and text what flights I want to be WL'd on. Then, when notified that the WL has cleared, I transfer points in and ticket it.