Originally Posted by mahasamatman

Irrelevant for people with Lifetime Gold from SPG. We get stuck with New Gold, which is a useless level. It means I can only book 100% smoke-free Starriott hotels as they will not guarantee a non-smoking room if the hotel has any smoking rooms at all.

If they continue to show different smoking and bedding choices in the booking engine to non-platinum, I think it could easily be ruled as bait-and-switch.