Originally Posted by
Starwood Lurker
It would very difficult for a CSR to get this wrong. On the MR/RCR side and the SPG side, it is very clearly noted. I dare say that anyone who can read from a computer screen can't mess it up. So, in my mind there is no necessity for re-checking, but you can always ask a supervisor to tell you what they read and get a second opinion, I suppose. And, then there is the opportunity for self-service after August and you'll be able to read it for yourself.
William, do you know as of what date Marriott got the Marriott nights information on the CSR screens?
Over on the Marriott forum, one person posted a week or two ago that they got 4 different answers by calling Marriott multiple times (but I'm not sure over what time) asking each time how many years they had that qualified toward LTPP in the new program. For example, some CSRs counted their MR Gold years while other CSRs said only years at MR Plat counted. So it sounds like they were counting, rather than having a count displayed on their screens.
So unless what you say above was implemented more recent than that person's experiences, something doesn't jive here between what you've been told Marriott CSRs can do and what people actually calling up are experiencing.
Meanwhile, the SPG dashboard is not specific enough. It tells me I have 5 elite years, but it doesn't spell out which calendar years those were and which were Gold vs which were Platinum. (I have less than 100 SPG LT nights; any years I qualified for SPG elite status would have been via stays or challenges or MR linking.) I requested a lifetime master statement from SPG a week and a half ago and am still waiting for it (they told me it can take up to 10 business days, because i requested that it cover back to 2005).