Originally Posted by
CJKatl
...And William, one of the reasons this matters is because the CSRs have been wrong about so many things that members want to be able to recheck an answer given. Without knowing what counts nobody can check an answer given.
It would very difficult for a CSR to get this wrong. On the MR/RCR side and the SPG side, it is very clearly noted. I dare say that anyone who can read from a computer screen can't mess it up. So, in my mind there is no necessity for re-checking, but you can always ask a supervisor to tell you what they read and get a second opinion, I suppose. And, then there is the opportunity for self-service after August and you'll be able to read it for yourself.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]