Stayed earlier this month. Still much as described above. Lovely doorman. Check-in was somewhat less than smooth when we got there. Another guest had had their reservation cancelled, apparently, and there was quite a bit of bother over that. When we went to check in, we were sort of gently pushed into taking the accessible room. It was a downgrade, and the room had been taken out of circulation, because one of the glass doors to the bathroom had a crack in it. We were assured that maintenance had looked and all would be well, but we were never sure if we should have taken the room we had booked. Debated it all week. Oh, well.

The room was quite large. Interesting decor (think Georgia O'Keefe chandelier over the bed, and a large lime green vinyl chair with two straps, one hanging off the top of each side -- it invited naughty thoughts but also made us keep ourselves and all our possessions off the chair, wondering who had been on it and what they had been doing on it, as well as how carefully housekeeping had cleaned it).

Roberto Cavalli toiletries were a bit too scented (and "masculine" in their scent) for my taste, but they did the job.

Concierge desk were on point with restaurant recommendations and giving us a sense of how long it would take to do things, as well as quickly realizing the sorts of things we enjoyed and coming up with follow-up suggestions.

I went to the Spa for a spa mani and an "Indian head massage". The Spa is in the basement, and (again) a bit funky. Massage was amazing! I had an intractable migraine, and this really helped (I also took medication). My husband used the pool, and enjoyed it, but found they did not clear away used plastic cups after people drank water, making a bit of a mess on the "flavored water" table by the pool. A small thing, but it makes an impression.

Hallways are dark -- this seems to be part of the ambience. The elevators work efficiently.

A quibble that I need to follow up on -- points for stay are still not showing up on my RC Rewards.

Location is excellent if you want the Duomo area (quite central for main sights and for shopping).