I'm curious if anyone has had any success with Amex Travel? I've had two claims (for different stays) denied today, the first being because "Travel.americanexpress.co.uk is an invalid website." (sic) and the second because Amex Travel only accept Amex cards, that means the rates are not available to the public. I see the previous posts in this thread about this line of reasoning and am curious if anyone has had their claims overturned on appeal.

However, Hilton seem to allow claims from sites that only accept Visa and MC, or sites that don't accept one or all of Amex, Diners Club, Discover, etc. In addition, Amex cards are issued by many banks and are available to anyone in the form of prepaid and gift cards. Also, the person making the reservation doesn't have to be the one paying with Amex, as is the case with Corporate cards et cetera. I'm also not aware of any site that allows bookings to be paid in cash, so does that mean that only pay-at-hotel rates are eligible for BRG since presumably one must hold a credit card of some description to pre-pay therefore the rate is not available to literally anyone?

Anyway, rant over. Anyone have any experiences to share?