Originally Posted by roknroll

Possible, but the same thing happened with multiple agents. I think I called in 3-4 times over a week period, also looking at other routings. They could see economy availability on the route but not business, when the BA site said 1 business available and CX site also showed it. One thing I did notice is that the availability (SIN-DOH) would repeatedly show up, and the next day be gone, then show up again. Every time it showed back up I would call and the phone agent couldn't see it. I didn't want to go through with the online booking because I hadn't secured the first segment to get me to SIN, and wanted to book it all together at the same time.

Originally Posted by percysmith

The DOH-GRU availability on QR was gone by the time I managed to get another agent. The availability on BAEC/QFFFP for the flight fluctuated between 2 and 0 all night, prompting me to call Marco Polo at 12 midnight – 1am, 2:00am, 4:00am and 5:30am (I'm expecting a whtf are you doing calling our call centres like that email from Steve Rackstraw). Both Tsuen Wan and Manila agents were able to see the availability but unable to book it, or claiming the availability has just disappeared right in front of them. I swore all sorts of death threats to the first agent every time the later agents came up empty on the DOH-GRU flight.

I finally had a longer sleep until 7:30am. Saw the availability on BAEC again and called Tsuen Wan, can see but unable to book again. Decided to try Manila one last time before going to work, surprising the agent was able book the itinerary when his Tsuen Wan counterparts can’t.

This agent couldn’t book me QR GRU-EZE, but was able to offer me a JJ GRU-AEP which I accepted in lieu (the first Tsuen Wan agent didn’t proactively offer me this).