Or post on TA. Marriott responds to TA posts.

Prior to Marriott creating the Insiders site, where they have absolute control, there were Marriott reps on FA. Without notice Marriott got rid of a popular Plat perk where a member could print a cert and get a free weekend night with a paid weekend night. There was no limit on how many could be used but I think they were only for full service brands. The Marriott rep explained there had been some fraud, which I believe was employee fraud, involving the use of the certs so they were being temporarily removed while Marriott figured out how to make them available in a way to avoid the fraud. For a year the rep kept telling us the certs were coming back until finally Marriott decided the certs were gone for good. The rep posted about the certs being taken away, how the company had lied to her for a year and apologized to us for her role in this. That was pretty much the last regular, non-helicopter post we ever got from a company rep.