Notice of Denied Boarding Compensation - EU Member Countries
Hi hi,
We were travelling on AC 859 on 16 June from Heathrow to Pearson. A Heathrow Airport staff handed two pieces of paper to everyone at the gate: Notice of Denied Boarding Compensation - EU Member Countries, and another slip with instruction on how to get a promotional code. The notice mentioned that a compensation of EUR 900 as voucher or EUR 600 in draft cheque may be request due to EU 261 regulation. Now, do we choose either the promotional code or the compensation or both? For the compensation, do it actually apply because we actually took the flight to Pearson? The form has just 2 options for delay over 4 hours, and a choice or coupon or draft cheque. Do we send just that to Air Canada? It does not ask for any trip details and personal informations.
Where can I get a verification note from Air Canada about the delay, needed for insurance reimbursement?
God bless.