Originally Posted by
asf-07
I've ended up with a >24h connection due to a schedule change on a revenue ticket with a partner segment, but have no experience with an award ticket. Similarly, I was happy with the extended layover. I did absolutely nothing - did not call, email, twitter... anything. I called no attention to it whatsoever. Everything went off without a hitch.
I was going through my past itineraries - I recall something similar happening to me in the past as well. If they are willing to violate their own ticketing rules, then I don't think it's on you to sort it out for them.
Sometimes I get a new ticket issued when a schedule change occurs - can you check to see if your ticket number is the same or if it's a new one? If it's the latter, I would think that means it's cleared their system.