Originally Posted by
BenA
I can confirm Delta is very reluctant to pay EC261 claims, even if valid. I had to involve the Spanish regulator before they paid a valid claim I had for a flight ex-BCN. Smart business decision - few customers would bother to go through the hassle I did for 600-800€, and this stinginess probably saves them a ton of money. Imho, it’s a flaw in the regulation; if the airline denies your claim and it is later confirmed valid, you should be entitled to treble damages to discourage this sort of behavior.
Really?? I have had two with DL and they have been fantastic about handling them, albeit a bit slow. First one, I wrote in and received a nice letter about a month later (not your typical form letter) and a check 600 euros. Second time, I wrote in and received a phone call about a month later, and not only did I receive a check for 600 euros, but DL also gave me a $400 voucher for the inconvenience. Needless to say, I think that is fantastic handling.