FlyerTalk Forums - View Single Post - Best & Worse Airlines (Surprise about Delta)
Old Jun 12, 2018 | 11:07 am
  #6  
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Originally Posted by BenA


I can confirm Delta is very reluctant to pay EC261 claims, even if valid. I had to involve the Spanish regulator before they paid a valid claim I had for a flight ex-BCN. Smart business decision - few customers would bother to go through the hassle I did for 600-800€, and this stinginess probably saves them a ton of money. Imho, it’s a flaw in the regulation; if the airline denies your claim and it is later confirmed valid, you should be entitled to treble damages to discourage this sort of behavior.
Very straight forward process to me. I sent the claim through the AF website (saves time as any message I sent through the DL website is redirected to AF due to my french address), AF responded almost immediately. A few weeks later received a check for 600 Euros in the mail.
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