Originally Posted by
3Cforme
this year’s 2018 AirHelp Score report from AirHelp, a company that advocates on behalf of air travelers for compensation in cases of delays or cancelations. Its sixth annual survey uses data from the first quarter of the year to rank the 72 international airlines for which the company had statistically significant data.
It sounds like this is focused on EC261 claims, which is a small fraction of passengers (and passenger experience).
I can confirm Delta is very reluctant to pay EC261 claims, even if valid. I had to involve the Spanish regulator before they paid a valid claim I had for a flight ex-BCN. Smart business decision - few customers would bother to go through the hassle I did for 600-800€, and this stinginess probably saves them a ton of money. Imho, it’s a flaw in the regulation; if the airline denies your claim and it is later confirmed valid, you should be entitled to treble damages to discourage this sort of behavior.