FlyerTalk Forums - View Single Post - AC Excited To See Me? Or just another IT failure?
Thread: AC Excited To See Me? Or just another IT failure?
View Single Post
Old Jun 10, 2018 | 8:45 pm
  #8  
Adam Smith
Moderator, Air Canada; FlyerTalk Evangelist
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,940
Originally Posted by Jasper2009
I agree. Don't quote me on this, but I believe AC switched around the time that e-mail is sent from "x days before departure" to "shortly after making the booking" (and possibly anytime inbetween or not at all), and my best guess is that AC didn't bother to change the content.
Logical. I've assumed they changed up the timing because they felt it would be more effective at cross-selling hotels, rental cars, etc to start getting in front of people earlier rather than later.

Originally Posted by Sean Peever
It can't be an IT failure. AC doesn't have Information Technology. They just have Technology.
I thought the problem was that they had information but no technology?
Adam Smith is offline  
Reply