Originally Posted by
Kachjc
idk why people still E-MAIL
post on facebook/twitter and embarrass them....
FWIW - email is not the issue, but how CX generally handles complaints is the issue.
Just taking UA as an example - all top-tiered (equivalent to CX DM level or above) have a specialized email to contact UA. Also, the website allows certain attachments.
CX's IT is simply worse, if not bad.