Originally Posted by
fumje
OP said it (IAD-LGA / LGA-?) was all 016, with just the latter AC operated.
I suspect the agent just didn't know how / want to do anything without the delay being posted, but that is frustrating if the agent simply would not believe that the misconnect is going to happen. Yes, perhaps a second call would have gotten a better agent.
My apologies: I missed the fact that the OP was on a 016 ticket. I guess I have been lucky up to now and have always gotten stellar phone agents on the 1K line. Maybe not as nice as the Chairman's Preferred Angels but very professional and they always manage to understand my problems and have taken the appropriate actions.