United lying about flight delay {sitting on runway, phone agent not seeing delay}
Jun 4, 2018, 7:47 am
#1
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United lying about flight delay {sitting on runway, phone agent not seeing delay}
Sitting on UA6255 from IAD to LGA. flight has been sitting off the runway at IAD for more than an hour and a half. United status says flight left on time and arrived 30 minutes ago in LGA. 1k line is unwilling to rebook me since they don't see a delay. Getting very frustrated at this point. Any ideas on how to handle this?
Jun 4, 2018, 8:09 am
#2
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Sitting on UA6255 from IAD to LGA. flight has been sitting off the runway at IAD for more than an hour and a half. United status says flight left on time and arrived 30 minutes ago in LGA. 1k line is unwilling to rebook me since they don't see a delay. Getting very frustrated at this point. Any ideas on how to handle this?
Jun 4, 2018, 8:13 am
#3
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Sitting on UA6255 from IAD to LGA. flight has been sitting off the runway at IAD for more than an hour and a half. United status says flight left on time and arrived 30 minutes ago in LGA. 1k line is unwilling to rebook me since they don't see a delay. Getting very frustrated at this point. Any ideas on how to handle this?
Jun 4, 2018, 8:56 am
#5
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6255/04JUN
P IAD/OUT 816A L00.01 ☨
P IAD/OFF 1009A
P LGA/ETA 1057A L01.13 AIR TRAFFIC CONTROL
D HDQ/IAD LGA PROT UNDER GG CNL FQA
SKED IAD ORIG 815A GTD D32 SHIP 1516
LGA 944A TERM GTA C10
P IAD/OUT 816A L00.01 ☨
P IAD/OFF 1009A
P LGA/ETA 1057A L01.13 AIR TRAFFIC CONTROL
D HDQ/IAD LGA PROT UNDER GG CNL FQA
SKED IAD ORIG 815A GTD D32 SHIP 1516
LGA 944A TERM GTA C10
Jun 4, 2018, 9:00 am
#6
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Jun 4, 2018, 9:09 am
#8
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I think what OP may have seen is flight status showing original planned times, despite him/her sitting still at IAD. I've seen that a few times, but my bigger frustration is when the crew goes silent. Sitting still for a great length of time with zero communication upsets me, and represents a lazy crew.
Last edited by COSPILOT; Jun 4, 2018 at 10:02 am
Jun 4, 2018, 9:13 am
#10
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No. Connecting to AC (UA codeshare) on the same 016 ticket.
Yep. Got updated after the flight took off. Just landed and taxiing
You are right. No evidence, just frustration and conjecture and I could obviously be wrong. We had 4 announcements from the cockpit regarding delays but no posted delays in app/site/system. Tried to get rebooked but could not do so since no delay was showing.
You are right. No evidence, just frustration and conjecture and I could obviously be wrong. We had 4 announcements from the cockpit regarding delays but no posted delays in app/site/system. Tried to get rebooked but could not do so since no delay was showing.
Jun 4, 2018, 9:14 am
#11
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It did not show the full delay until after takeoff. It was posting estimated arrival of 10:05, even at 10:10 EDT.
edit: (respond to new post)
My understanding of this part is limited, but the agent may have trouble taking over your ticket to rebook you on another AC flight since the delay had not been finalised until you got out of ATC limbo. It presumably would have been easier if it was a UA flight.
In this case, I'd tend to attribute to incompetence rather than malice ('lying').
edit: (respond to new post)
No. Connecting to AC (UA codeshare) on the same 016 ticket.
Yep. Got updated after the flight took off. Just landed and taxiing
You are right. No evidence, just frustration and conjecture and I could obviously be wrong. We had 4 announcements from the cockpit regarding delays but no posted delays in app/site/system. Tried to get rebooked but could not do so since no delay was showing.
Yep. Got updated after the flight took off. Just landed and taxiing
You are right. No evidence, just frustration and conjecture and I could obviously be wrong. We had 4 announcements from the cockpit regarding delays but no posted delays in app/site/system. Tried to get rebooked but could not do so since no delay was showing.
In this case, I'd tend to attribute to incompetence rather than malice ('lying').
Jun 4, 2018, 9:19 am
#13
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Jun 4, 2018, 9:41 am
#14
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I think if the OP was connecting to another UA flight, the phone agent would just have protected the OP on another flight. Maybe cannot do that for a AC flight. A few times, I would have two flight numbers: my original one for if I still managed to get on it, a new one later for if I missed my original one. The phone agent would tell me that if I was in time for my original flight, I should let the gate agent know so they cancel the new one.
Jun 4, 2018, 9:42 am
#15
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I think if the OP was connecting to another UA flight, the phone agent would just have protected the OP on another flight. Maybe cannot do that for a AC flight. A few times, I would have two flight numbers: my original one for if I still managed to get on it, a new one later for if I missed my original one. The phone agent would tell me that if I was in time for my original flight, I should let the gate agent know so they cancel the new one.
They can do this for an AC flight (non-award; purchased on 016). I do it when flying out of YYZ which is often a hot mess if you're taking the last YYZ-LAX/SFO flight of the day. I often get protected on the morning one.