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Thread: United lying about flight delay {sitting on runway, phone agent not seeing delay}
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Old Jun 4, 2018, 10:01 am
  #18  
amtrakusa
 
Join Date: Sep 2007
Location: Washington DC
Programs: Delta DM CO PE OZ GE AMTRAK
Posts: 524
Originally Posted by expressboy
Sitting on UA6255 from IAD to LGA. flight has been sitting off the runway at IAD for more than an hour and a half. United status says flight left on time and arrived 30 minutes ago in LGA. 1k line is unwilling to rebook me since they don't see a delay. Getting very frustrated at this point. Any ideas on how to handle this?
Look, did the aircraft leave on time? im sure it did. otherwise it wouldn't be sitting somewhere else waiting for EDCT clearance into LGA. SHould UA app updat e the arrival time? ideally it should. But if it doesn't know a reliable EDCT time (which changes all the time) how should it assign an arrival time? Maybe UA app should just say arrival time "unknown"? then it will scare the crap out of a bunch of people because they think the airplane crashed.
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