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Thread: United lying about flight delay {sitting on runway, phone agent not seeing delay}
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Old Jun 4, 2018, 9:55 am
  #17  
fumje
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Originally Posted by StuckinITH
Good to know. So, it seems that the OP's phone agent was lazy. Maybe OP should have done a HUACA to get a better agent. Or was the OP on an award flight or not on a 016 purchased ticket?
OP said it (IAD-LGA / LGA-?) was all 016, with just the latter AC operated.

I suspect the agent just didn't know how / want to do anything without the delay being posted, but that is frustrating if the agent simply would not believe that the misconnect is going to happen. Yes, perhaps a second call would have gotten a better agent.
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