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Thread: United lying about flight delay {sitting on runway, phone agent not seeing delay}
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Old Jun 4, 2018, 9:48 am
  #16  
StuckinITH
 
Join Date: Nov 2012
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Posts: 3,477
Originally Posted by laxmillenial
They can do this for an AC flight (non-award; purchased on 016). I do it when flying out of YYZ which is often a hot mess if you're taking the last YYZ-LAX/SFO flight of the day. I often get protected on the morning one.
Good to know. So, it seems that the OP's phone agent was lazy. Maybe OP should have done a HUACA to get a better agent. Or was the OP on an award flight or not on a 016 purchased ticket?
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