ryan754

I'm going to put the Double Tree Calle 100 Bogota on blast here. Mainly because the new GM is garbage, and also a liar. I was a regular here. Staying usually a week or two, and using 1-5 rooms at a time. One day the ceiling of my room flooded onto my luggage causing damage to a nice pair or shoes, and well causing some issues as everything was wet and I was leaving. I mentioned this to the staff and emailed the hotel they never did anything about it. I had a talk recently with the new GM, and let him know he needed to contact their insurance to reimburse me as the hotel did nothing to compensate me. He promised to fix it. This was never fixed. Hilton corporate gets back to me, and tells me that they are not responsible for items left behind in rooms, and offered 10,000 points for the trouble. Which doesn't pertain to my issue. I typically spend around $500 or so on shoes, and they owe me a new pair of shoes plus the cost of dry cleaning my clothes etc. Do I have any rights here? I know if I flooded my room I would be on the hook for expenses. Why can a hotel room have a leak and damage my belongings, and not owe me anything. So much for the service guarantee here..