Originally Posted by
Jnemechek
Good to know, thanks! I very rarely use the IFE at all... I'd much rather bring my own content or have access to the internet. I'll probably purchase it and give it a shot.
How do they compensate you for the issue? Do they provide a full/partial refund? Skymiles? Extra pretzels? I'd feel a lot better about purchasing if I knew they are willing to guarantee the service. Not that $28 is much compared to the $2000 I spent on the flight, but still...
Usually if it doesn't work, they will give you a free GoGo pass to use in the future IME.