Originally Posted by
RideThe22A
As I understand it, US law requires that tickets purchased directly from airlines may be cancelled within 24 hours for a full refund. In fact, the SAS website states “A journey booked on flysas.com within the last 24 hours can be cancelled online through "Find/change booking." Retrieve your reservation and select "Cancel booking" at the bottom. The money will be refunded to your account/credit card within 3-4 business days.”
Well apparently there are very few "business days" at the SAS refund department in Rutherford NJ. I called one afternoon and a recording advised that they only work in the morning and advised me to send an email to inquire as to the status of my refund. I did that, and did so again the next day. Received "read" receipts for both, but not the courtesy of a reply or even acknowledgment. After about two weeks, I opened a "dispute" claim with my credit card company and finally SAS processed the refund rather than face legal consequences.
I used to think SAS was a reputable company, but I now have serious doubts. You've been warned.
Let's not be over-dramatic. There were and are no "legal consequences".
Chargeback disputes are a dime a dozen and the sole consequence is that the vendor (air carrier)'s account is debited and the customer's is credited unless the vendor can supply an acceptable explanation.
In fact, my advice is not to do as much as you did. Make the request, wait a reasonable period of time and then initiate the chargeback dispute. It's generally an online process, you should see at least a temporary credit within a few hours and then a permanent credit once the vendor has had an opportunity to respond.