Originally Posted by
ellylex
They followed instructions to go to Transfer Desk given during the flight, but no one told them that it is in different terminal (E) and there is a passport control. Other passengers apparently had Shengen visas and were able to go thru, while my friends - were stopped.
It was poor organization on Swiss part combined with late arrival. If this occured during the day - situation would have been easily resolved. But there was noone in sight from Swiss in Terminal D. Everyone left
Information on gates/terminals is usually on tickets. Hard copy prints are always useful. Screens usually shows airlines/gates.
Planning & preparation for airports transits is useful.
It is always the passengers responsibility to ensure they have the correct visa's and understand the entry conditions to various countries on the trip.
What was the full route/airlines and what passports do they hold?
Guessing UK was an airside transit.
Are the people familiar with travel?
What language do they speak?
They may be eligible for EC261-2004 compensation, but that will not cover there own visa problems.
Is not uncommon for people to be caught by Schengen visa issues.