Originally Posted by wvvm

Hi everyone -- I have a question about a situation that I haven't found yet on this thread...

In February I booked a 4th night free reservation for a stay this week at a Ritz Carlton property. I used a corporate rate. Per the concierge confirmation email (and I'm 99% sure what I saw on the RC site before booking the reservation) is that the total rate was 1020 euros (255 a night for 4 nights). After taking out VAT, that calculates to a 229.50 EUR refund, for a total after refund of 790.50 EUR.

When we checked in at the hotel, the rate on our check in materials was listed as 255 EUR a night for the first 3 nights, and 0 EUR for the 4th night. We checked out on Wednesday. I haven't yet received a folio from the hotel (perhaps because it went to the concierge instead?) but the charge has hit my credit card (as a "real" charge -- not just the pending charge) and it indeed lines up with getting that last night for 0 EUR.

So my questions are -- there's no way that this was a backwards way for the concierge to get me a 4th night free, right? Should I expect Citi to recalcuate the refund off of the 765 EUR total?

I've never had this happen before and it is making me a bit paranoid! If we end up with a 4th night free on top of that reduced rate, I think this becomes my best bang-for-the-buck hotel experience to date

Thanks so much!