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Citi Prestige 4th night free hotel benefit July 2017 - August 2019

Citi Prestige 4th night free hotel benefit July 2017 - August 2019

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Old Jan 9, 19, 7:10 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: SanDiego1K
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This is a continuation of the original discussion HERE.

Book online at thankyou.com or by phone at 1-877-288-2484 7/24.

Starting September 1, 2019 the complimentary 4th night benefit can be used up to two times per calendar year. Bookings made prior to September 1, 2019, will not count toward your two-stay cap for 2019. Starting September 1, 2019 bookings for the 4th night benefit must be made exclusively by visiting thankyou.com or calling 1 800 THANKYOU. Citi Concierge will no longer handle new 4th night benefit bookings but will continue to support bookings made prior to September 1, 2019. To utilize your benefit through our online travel site, and/or have the option to use your ThankYou points, please visit thankyou.com, select travel in the top menu bar, select hotels, choose hotel designated as “Complimentary 4th Night Eligible”, book at least 4 nights, see savings at checkout.
Starting for reservations made on or after July 23, 2017, this benefit will give you the average nightly rate on stays of 4+ nights, and will NOT include taxes.

Reimbursement times vary but seem to have improved in 2017, now about 2 weeks is most common. See this thread
for details.
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Old Sep 5, 19, 10:41 am
  #1006  
 
Join Date: Mar 2019
Posts: 18
Originally Posted by 355F1 View Post
lol....I sent in 4 hotel requests on Saturday and still haven't heard on any of them.
i sent one in on 8/30 then two on 8/3115 minutes apart, only got the 2nd request (1st one on 8/31 late afternoon pacific time) one not sure if it’s because the one sent on 8/30 and 2nd one on 8/31 have conflicting dates and they’re waiting to finish to contact me. Never sent in conflicting dates but not sure of travel plan this time hopefully it’ll work out...
Tokaitalbo is offline  
Old Sep 5, 19, 3:30 pm
  #1007  
 
Join Date: Dec 2011
Posts: 79
When I called to provide info the concierge requested, I asked about the emails I had yet to receive a response about. She said the email was received unless I received an undeliverable message, and she said “keep your record of sending the email but please, please, please do not resend it, a lot of people sent the same request multiple times because we were not able to respond as quickly as usual”.

My sense (based solely on the confirmations I have received and order I sent reservation requests) is that they are working through the queue based on the date of the stay and not in the order emails were received.
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himomer is offline  
Old Sep 5, 19, 7:40 pm
  #1008  
 
Join Date: Aug 2018
Location: the Midwest
Programs: Bonvoy LT Plat, Hilton Diamond, AA PPlat
Posts: 25
I got a reply to my email request 8/30 saying I would have a reservation confirm by the 2nd but nothing as yet.
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Minnie Sota is offline  
Old Sep 6, 19, 1:26 am
  #1009  
 
Join Date: Apr 2019
Posts: 4
Originally Posted by Minnie Sota View Post
I got a reply to my email request 8/30 saying I would have a reservation confirm by the 2nd but nothing as yet.
I got one saying I’d have it by 11pm on the 5th at the latest, but that didn’t happen either.
GlobalHighlander is offline  
Old Sep 6, 19, 8:48 am
  #1010  
 
Join Date: Aug 2018
Location: the Midwest
Programs: Bonvoy LT Plat, Hilton Diamond, AA PPlat
Posts: 25
Originally Posted by Minnie Sota View Post
I got a reply to my email request 8/30 saying I would have a reservation confirm by the 2nd but nothing as yet.
My confirm came through this morning at 5:30
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Old Sep 9, 19, 7:41 pm
  #1011  
 
Join Date: Oct 2013
Posts: 12
I sent 3 reservations to the concierge at around 4pm PT on Aug 31st via email. Still haven't heard anything back.
Dtownboogie1 is offline  
Old Sep 9, 19, 8:06 pm
  #1012  
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Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,907
Originally Posted by Dtownboogie1 View Post
I sent 3 reservations to the concierge at around 4pm PT on Aug 31st via email. Still haven't heard anything back.
I sent in 4 reservations by email a little after you and have not heard a thing either.
355F1 is online now  
Old Sep 13, 19, 1:44 pm
  #1013  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,907
Geez. Still no replies on Any of the four booking emails I sent on Aug 31!
355F1 is online now  
Old Sep 13, 19, 8:30 pm
  #1014  
 
Join Date: Oct 2013
Posts: 12
Finally heard back on Wednesday, and I'm all set.
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Old Sep 14, 19, 3:10 pm
  #1015  
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Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,907
Originally Posted by Dtownboogie1 View Post
Finally heard back on Wednesday, and I'm all set.
I sent my requests about 11pm EST on aug 31 and still have not heard a thing.
355F1 is online now  
Old Sep 17, 19, 1:30 am
  #1016  
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Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,907
Originally Posted by 355F1 View Post
Geez. Still no replies on Any of the four booking emails I sent on Aug 31!

Finally called in today.

My bookings were assigned CASE ID numbers but the rep didn’t understand why they were not booked.

She said she will get them booked within the next 24 hours.


CALL THEM IF YOUR EMAIL HASNT BEEN ANSWERED as she Told me she thought they were finished booking all of the last minute emails.
Minnie Sota likes this.
355F1 is online now  
Old Sep 18, 19, 10:37 am
  #1017  
IHG Contributor Badge
 
Join Date: Feb 2013
Location: PHX
Programs: DL PM (and falling fast!), AA EXP, IHG Spire, IC Amb
Posts: 3,907
Originally Posted by 355F1 View Post
Finally called in today.

My bookings were assigned CASE ID numbers but the rep didn’t understand why they were not booked.

She said she will get them booked within the next 24 hours.


CALL THEM IF YOUR EMAIL HASNT BEEN ANSWERED as she Told me she thought they were finished booking all of the last minute emails.

Finally!

my hotels from my 8/31 email are finally booked!


had to call them though!
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Old Sep 29, 19, 2:19 pm
  #1018  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 38,871
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Discussion continues here:

Citi Prestige 4th night free hotel benefit September 2019 and beyond
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