Originally Posted by
happyintheair
When membership year came round and I didn't renew, I got in touch, pointed out the wording. Got brush off from first contact, so did a HUACA and then got a mail confirming renewal (and then I saw the wording change..)
HUACA?
My story is a little different. I had about 900 status points before they changed the scheme in December and wiped those out completely. I was pretty unhappy with that, complained, but nothing doing. They said “your membership year renews 6 April, your points will roll over, so you have plenty of time to earn status again, don’t worry”. I have lounge access through my Amex so wasn’t that bothered.
April 6 rolls around, by which time I’d earned a fair few points, and guess what - they wipe them out! I couldn’t believe it. I emailed them and they were like “yeah sorry it’s a mistake we will restore them” but it was taking a while.
I ended up having to reach out to the director of Club Eurostar. He fixed it - upgraded me to CB as I was so close anyway.