TTP website has a new feedback page that came up when I exited it. I encourage anyone with issues to submit their feedback. I submitted the following, which admittably strayed from providing direct feedback about the website to feedback about the NEXUS program itself:



"Please send confirmation emails upon application submission, or when selecting canceling/rescheduling interviews--would make it easy to auto integrate into calendar apps such as Google Calendar.

TTP/CBP/CBSA websites are unclear on whether permanent residents need to be resident inside US/Canada for three years in order to be eligible for NEXUS. CBP just says permanent residents are eligible for NEXUS in general, CBSA says 'certain' PRs are eligible without needing to be resident for three years, which from indications on Flyertalk.com seems to mean PRs married to military/diplomatic staff abroad. But the lack of clarity is confounding, especially since for Global Entry, US PRs are eligible once they officially receive their status upon entering the US. This doesn't seem to be the case for NEXUS but clarity would be helpful.

Please clarify if NEXUS address changes need to be done online only, as CBSA says, or require an in person visit to an enrollment center, as CBP says.

Please indicate on the list of enrollment centers which centers have iris/retina scan capability. This is shown on the CBSA's site, but not on the TTP or CBP site. Also please indicate that not obtaining the retina scan will prevent you from using the NEXUS kiosks when arriving by air into Canada (though according to members on Flyertalk.com, you would likely be sent through the special services line if you have NEXUS but did not do an iris scan yet--which ideally could be done on arrival at that point if possible).

Please consider implementing iris scans at all enrollment centers, including the land based centers on the US side of the border, none of which, to the best of my knowledge, currently offer iris/retina scan capability.

Please allow non US/Canada citizens/PRs/Mexican nationals who are eligible to receive Global Entry (e.g. UK/Swiss/Singapore citizens living in those countries) to receive Global Entry cards, even if an extra $25 charge is needed to ship it to addresses in those countries, or permit them to receive a card at a designated US/Canada address. This would permit them to cross by land into the US through NEXUS/Global Entry lanes and relieve some pressure from the other lanes as a trusted traveler."

Cross posting this to the TTP - New Trusted Traveler Programs Website - Replaced GOES Effective Oct 1, 2017 thread if the mods don't mind.

https://www.flyertalk.com/forum/trus...2017-a-14.html