Originally Posted by
tcook052
Destroyed poles blessing in disguise for Alysha Newman CBC Sports
"The second tweet was a little aggressive and I should have been more mature," Newman said this week. "Every time I go into Toronto, Air Canada knows me and takes care of me. It wasn't Air Canada's fault since they hire companies to handle baggage. It was definitely a lesson learned, and [both sides] learned."
Air Canada asked her on Twitter to send a booking reference so it could investigate further to which Newman responded: "DM you??? I'll get a sorry and then maybe a 200$ reimbursement? ... “
However she ain’t wrong ... AC love to take any issues to DM and all too often offer a tiny discount voucher (sorry seems far fetched).
I don’t agree with much of this especially how my own fares could increase with cases like this but perhaps if AC customer service was more decent (especially for us non SEMM) there wouldn’t be a need for these Twitter cases.