Originally Posted by jetsfan92588

Update - Called the reservations line. The representative looked at the ticket, noted on the phone that the prices were the same and thanked me for all of my upcoming booked flights. He stated he would make the change for free as a one-time courtesy. So far on Delta (5 segments total this year) I've had a pilot personally assist me in finding out what happened to my gate-valet luggage (it was found, no problems, just a little late), an FA bring me a cup of water before takeoff when I boarded late after running from the checkpoint, and now the waiving of the change fee. All with no status. Pretty happy with my decision to switch to Delta!