Originally Posted by rsteinmetz70112

This is not the act but it is how the government would evaluate a complaint. The airlines are literally in a no-win situation here. Deny someone who may be lying or allow someone they think is lying, with no way to determine what the truth is, The airline is going to err on the side of low reprucussions every time. Look at the publicity the Emotional Support Peacock got, and that was clearly a stunt.