Originally Posted by
ursine1
In practice, how does "airlines are required to accept items such as vests and harnesses as evidence of a service animal’s status" coexist with "it would be reasonable for airlines to also request the passenger’s credible verbal assurance to ensure the passenger is an individual with a disability who has a need for that service animal"?
This is not the act but it is how the government would evaluate a complaint. The airlines are literally in a no-win situation here. Deny someone who may be lying or allow someone they think is lying, with no way to determine what the truth is, The airline is going to err on the side of low reprucussions every time. Look at the publicity the Emotional Support Peacock got, and that was clearly a stunt.