I think this is an important point: While concierges have, at times, offered assistance proactively, it was never a consistent service with 100% infallibility since it relies on highly variable human intervention. If I knew I needed help I would need to reach out to request it. I'm sure with time all airlines will automate much of this so the service will be more consistent. TBH I prefer not to be hassled by more human touch, it only means I'm being forced to switch my mental context to some exception. I don't expect human benefits like companionship or friendship from my service providers.

99% of my flights would not have benefited from the concierge, but the 1% in 2016 resulted in $1500 outlay because the concierge was "only for Super Elites". So the OP not being impressed with the concierge might be a testament to the performance of AC on his flights not requiring any human intervention, which imo, is desired.

Also the thread title kinda brings up a peeve I have... SE may or may not be "super". But it is NOT "elite". No servant-awarded status is. It is a discount program.