Originally Posted by
jhmili
For his return flight, they only offered a flight with 9h of overnight stopover at HKG.
At least CX764 > CX261 is scheduled to operate daily with shorter stopover; thus most likely just 3 days ahead, the flights are really full thus the earlier SGN-HKG flight offered.
Originally Posted by
jhmili
Arrived at HKG 25 minutes before the next flight, my friend rushes out of the aircraft where unkind barbarians are there to deliver a new BP, tearing the old and give two restoration vouchers for an amount of about 15 US$ .
All this without a word and without explaining the situation.
He was reported on another flight that leaved 8 hours later from HKG.
The situation is he cannot connect to the original flight, and has been rebooked to the next flight (likely CX767 rebooked to CX799). The agent could have made a better explanation that the voucher is for his lunch.
Consider this as proactive as against having to walk to the connection counter and queue to get the next flight, with the possibility of having to bargain for a seat at the next available flight.
Speaking of which, the only flight after CX767 is VN595 which is just 1hr ahead of CX799, not going to help much even if they are willing to buy seats for him.
If one is anxious under unexpected circumstances, he'd see everyone as unkind barbarians, including the passengers blocking your way off the plane.
Originally Posted by
jhmili
He shows up at the Cathay VIP lounge where he is being pushed back as he was an economy-class passenger.
Because he don't have access; if all misconnected passengers are put into Cathay's lounges, they'll be flooded and DMs will complain
While HK airport isn't that fancy, there are many things to do around; or maybe check out the
free relaxation corner which seems under-advertised.
Originally Posted by
jhmili
Many Chinese companies offer their passengers in long transit access to a hotel or lounge for free, even for their passengers traveling economy class.
If the transit is overnight he might get a hotel room; typical CX transit schedule is hardly overnight so it's not necessary most of the time.
Originally Posted by
jhmili
For his return flight, he spent a night of 8h30 am on a bench of the HKG terminal.
This is as expected and if I guess that he takes CX764 > CX261, that's from afternoon to midnight. Also, if he can enter HK and had consulted us, we could have given some
ideas with long layover or even
have chance to guest him in a lounge.
Please let us know if there's indeed any follow up commercial gesture, though I'd think unlikely.