Good question. I cancelled 2 award bookings April 22 2018. Got the usual..........
"Thank you for submitting your refund request. Since you indicated this is a Privilege Club Redemption booking, we have forwarded your case to our Privilege Club department, who will respond to you within 5 working days. You may contact them directly at [email protected]"
Nothing has happened since
Still nothing has happened. Flights are later this month. I wasn’t sure I had done the right thing by crediting my current bookings to BAEC from herein....but now......