Introducing enhanced member experience

Old Feb 25, 18, 10:19 am
  #1  
Original Poster
 
Join Date: Aug 2001
Location: Belgium
Programs: QR platinum
Posts: 643
Introducing enhanced member experience

We are moving everything online

As part of our continued efforts to enhance your online experience with us, we have listened to your feedback and are introducing steps to make managing your Privilege Club account online ever more seamless.

We have recently implemented a number of features and functionalities such as a new user friendly website, digital membership card, online redemption for hotel stays, earning miles with our online shopping portal Akruu and many more.

Effective 2 March 2018, as part of these ongoing improvements, we are pleased to announce you will be able to do all of your account activities online. This includes: Booking your award tickets
Profile updates
Excess baggage
Refunds
Nominating family members
Cabin upgrades
Award ticket date changes
and much more
Managing your Privilege Club account has never been easier.

To enhance the security of your account, we have added the additional requirement of registering your current email address and mobile number with us from this date. Without these details you will not be able to redeem Qmiles from your account and will be required to update your information before you can proceed.

In line with these enhancements from 11 March 2018, we will no longer be supporting these account activities through our ticketing offices, contact centres or any other offline channels.

To find out more about our new enhancements click here.

​​​​​​​
beepee is offline  
Old Feb 25, 18, 10:21 am
  #2  
 
Join Date: Feb 2013
Posts: 126
It's a joke for QCredits. Old process = find award availability for Qcredit upgrades, call Qatar, book flight and redeem Qcredits at the same time.

New process: Book flight, submit request, wait and get back "sorry, we can't fulfill your request at this time". hahahahah
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delfindo is offline  
Old Feb 25, 18, 10:24 am
  #3  
 
Join Date: Jun 2003
Location: SFO, CDG, TLS
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Posts: 1,283
One more nail in the coffin: 'We are moving everything online'

Just got this email from PC:

As part of our continued efforts to enhance your online experience with us, we have listened to your feedback and are introducing steps to make managing your Privilege Club account online ever more seamless.

We have recently implemented a number of features and functionalities such as a new user friendly website, digital membership card, online redemption for hotel stays, earning miles with our online shopping portal Akruu and many more.

Effective 2 March 2018, as part of these ongoing improvements, we are pleased to announce you will be able to do all of your account activities online. This includes: Booking your award tickets
Profile updates
Excess baggage
Refunds
Nominating family members
Cabin upgrades
Award ticket date changes
and much more
Managing your Privilege Club account has never been easier.

To enhance the security of your account, we have added the additional requirement of registering your current email address and mobile number with us from this date. Without these details you will not be able to redeem Qmiles from your account and will be required to update your information before you can proceed.

In line with these enhancements from 11 March 2018, we will no longer be supporting these account activities through our ticketing offices, contact centres or any other offline channels.

To find out more about our new enhancements click here.

We look forward to welcoming you on board soon.

Sincerely,
Privilege Club
Underlining is mine and is the part that scares me. If I understand correctly, that means you won't be able to redeem an award on OW, get an upgrade processed immediately on the phone, etc....
synd is offline  
Old Feb 25, 18, 10:29 am
  #4  
 
Join Date: Feb 2016
Location: FRA / SIN
Programs: QRPC Plat / OWE
Posts: 212
Originally Posted by delfindo View Post
It's a joke for QCredits. Old process = find award availability for Qcredit upgrades, call Qatar, book flight and redeem Qcredits at the same time.

New process: Book flight, submit request, wait and get back "sorry, we can't fulfill your request at this time". hahahahah
Indeed, I imagine it being even worse...
"sorry, we can't fulfill your request at this time, but please check at the airport at check-in" --> "sorry, this airport does not have the authority to process upgrades"
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hotwingz is offline  
Old Feb 25, 18, 10:53 am
  #5  
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Join Date: Jan 2007
Location: BOS/UTH
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Online refunds is a huge enhancement, IMO. I had to cancel a QRPC miles award redemption ticket last year, and it was the most convoluted process I've ever experienced. IIRC canceling the rezzie, refunding taxes and fees to my credit card, and having the miles reinstated were all separate tasks, each of which required a telephone call to QRPC. And they had to be handled sequentially. i.e., I couldn't even request that the miles be put back into my account until the entire tax/fee refund process was complete. While I love the QR onboard product and I've had excellent experiences with Customer Service and QRPC telephone support, this process was, by far, the most cumbersome for a mileage award ticket I've ever experienced. Yes, it all went smoothly, sort of; at least it all went exactly as it was supposed to, -- but despite my best efforts, I've been unable to imagine a more Rube Goldberg type process for cancelling a mileage award redemption ticket.

Regarding this:
... In line with these enhancements from 11 March 2018, we will no longer be supporting these account activities through our ticketing offices, contact centres or any other offline channels.
I wouldn't be surprised if QRPC PLTs can still get this stuff done on the phone. I may be wrong, of course, just my guess.
Dr. HFH is offline  
Old Feb 25, 18, 11:32 am
  #6  
 
Join Date: Aug 2017
Programs: FLYINGBLUE Gold QRPC Gold OMAN SINDBAD Gold
Posts: 295
Don t get too excited, online refunds are already possible on QR website, but it seems the actual refund process is done manually. I m seeing those changes as very negative for all QRPC members (including platinum members)
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Alfredbali is offline  
Old Feb 25, 18, 12:21 pm
  #7  
 
Join Date: Dec 2011
Location: LHR
Programs: QR Platinum, WY Gold, Shangri-la Diamond, Hilton Diamond
Posts: 1,120
Well this appears to be a BA style "enhancement"...

Reading between the lines - no additional web functionality but massive removal of support services. Ugh. I wouldn't mind so much if the website allowed automated real-time upgrades - but the 3 days between requesting an upgrade and hearing back normally means the award space has disappeared in the meantime.
purple1addict is offline  
Old Feb 25, 18, 12:28 pm
  #8  
 
Join Date: Nov 2016
Location: BE
Programs: EY, TG basic levels ; QRPC platinum
Posts: 28
Do I read this well, I mean about award-tickets-enhancements? If I want to use Qmiles for my flights in July/August (e.g. yearly family trip), I will not be able anymore to plan/budget/book a few months ahead (as I usually do) but will have to wait till (maximum) 4 days before the intended flight date? ...and then to read there is absolutely no availability for award tickets for the next 4 days ....and try again the next day to hear again there are no seats available for this 'new 4th day'? Then finally having to try to book revenue tickets ... reading there no more seats available in the lower tariff classes or simply no seats at all?
Similar story about upgrades but maybe less 'painful' if more expensive economy tickets and less comfort are left aside. Quod non.
traveler_ron is offline  
Old Feb 25, 18, 12:35 pm
  #9  
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Join Date: Aug 2001
Location: Belgium
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Posts: 643
You still will be able to plan these months before but the tickets will eventually only be ticketed
96 hours (4 days) from the date of your request.
beepee is offline  
Old Feb 25, 18, 1:03 pm
  #10  
 
Join Date: Feb 2013
Posts: 126
Originally Posted by beepee View Post
You still will be able to plan these months before but the tickets will eventually only be ticketed
96 hours (4 days) from the date of your request.
Sorry, can someone explain "Please note that award ticket(s) can only be issued 96 hours (4 days) from the date of your request." to me - I am very confused.
delfindo is offline  
Old Feb 25, 18, 1:23 pm
  #11  
 
Join Date: Jul 2012
Posts: 1,631
It seems that QRPC and myself use different definitions of "online".
FlyingScientist is offline  
Old Feb 25, 18, 2:55 pm
  #12  
 
Join Date: Feb 2016
Location: FRA / SIN
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Originally Posted by delfindo View Post
Sorry, can someone explain "Please note that award ticket(s) can only be issued 96 hours (4 days) from the date of your request." to me - I am very confused.
Does that mean no more upgrades at check-in at outstations or at the airport in Doha? :S
hotwingz is offline  
Old Feb 25, 18, 3:01 pm
  #13  
 
Join Date: Jan 2015
Programs: QR Platinum
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Originally Posted by purple1addict View Post
I wouldn't mind so much if the website allowed automated real-time upgrades - but the 3 days between requesting an upgrade and hearing back normally means the award space has disappeared in the meantime.
this is what i am afraid too and happen to me already with the current system and i learned from that: requested upgrade only by phone which is realtime if the seat is available
Crisu69 is offline  
Old Feb 25, 18, 3:05 pm
  #14  
 
Join Date: Apr 2013
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Originally Posted by delfindo View Post
Sorry, can someone explain "Please note that award ticket(s) can only be issued 96 hours (4 days) from the date of your request." to me - I am very confused.
Example: you order on Monday and your ticket will be issued Thursday. Thus, you must book the award at least 96 hours before your departure (similar to the new Alaska Airlines policy). However, this is just my interpretation, I could easily be completely wrong.
toastedcafe is offline  
Old Feb 25, 18, 5:57 pm
  #15  
 
Join Date: Feb 2015
Location: Thailand
Programs: QRPC-Gold & Star-Alliance
Posts: 205
Originally Posted by beepee View Post
To enhance the security of your account, we have added the additional requirement of registering your current email address and mobile number with us from this date. Without these details you will not be able to redeem Qmiles from your account and will be required to update your information before you can proceed.​​​​​​
So what will the new system be, for those of us who don't HAVE a mobile-phone, I wonder ?
Richard Bell is offline  

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