Originally Posted by Lane412000

Two weeks ago, I checked in and came to the room and there was no platinum gift. Since it was about 10pm or so, I just said the hell with it and would talk to the front desk in the morning. Next morning came about and I was running late, so forgot about it. I guess the gift is really not that important because I did not think about it until ten days later when I checked out. I mentioned it to the employee working at the desk and her response was, "I am sorry". I told her that I believe that was I entitled to $100 or some other monetary amount. She had the deer in the headlight look, so I said that I would speak to the manager when I returned in 3 days. I spoke to the manager who said that I should have resolved it when I noticed no platinum award gift when I checked in on the previous stay. No big deal, I mean, what the hell, only been staying here 22 nights a month since December and the platinum gift is not even as important or expensive as the shirt I lost using the hotel's dry cleaning service...laughing. Sometimes it is tough being loyal.