Originally Posted by
CloudCoder
And why are loyal AAdvantange members since the early 1980s supposed to get their program updates from a random person on Twitter instead of directly from AA?
Why damn either AA or JonNYC because AA, on the one hand briefs its employees on what they need to know before posting the change publicly and JonNYC, on the other hand, has access to the guts of the change through what appears to be an internal-only communication?
It would make absolutely no sense to implement the change and the training at the same moment. Then people would post here, quite rightly complaining that they called in and the employee knew nothing.
While this change may matter in the rareified atmosphere of FT, there are minor tweaks to AA's operations all the time. Most have no immediate customer-facing impact, yet not notifying employees means they do not get implemented.