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Thread: Possible actions when Air Canada denies clothing damage without convincing arguments
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Old May 5, 2018 | 8:25 pm
  #9  
winch
 
Join Date: Apr 2006
Location: YUL
Programs: AC 75K / *A Gold
Posts: 66
Originally Posted by canolakid
OP- did you use the online form to report the incident? I have made different claims via this form-even referencing the green compensation form you could/should have requested on board. At least the form gives you a file number you can reference if you do then phone in or email.
i did use the online form. No green compensation form since I wasn’t clever enough to get it onboard. Should a call to customer service, referencing the online form/file number be my next most appropriate step?
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