Hello all,

I have been exchanging emails since a while with an AC customer service rep about an issue I had. Would appreciate if anyone who already went through a similar situation could help.

Flying J YYZ-PVG, I had the table in fully retracted and locked position below the PE screen, and a glass of wine resting on it. The table collapsed without me even brushing against it, topples the wine glass and it spills all over me. I don't do a scene on the plane, FA and SD very supportive, also telling me they have been "telling the company over and over about this problem and it never gets fixed". I'm at the start of a several weeks trip in China. I get to the hotel, get the clothes cleaned through the laundry service.

Back in Canada, I file my expense report and decide to ask AC for compensation. Very reasonable claim, the laundry fees for only the clothes I was wearing on the flight, 40 bucks or so... I get right away a quite condescending answer saying I filed too late, so nothing AC can do. I fly a lot with AC, easily spends $20,000 per year, so I'm thinking I should be taken a bit more seriously. I request escalation to other rep, to no avail. I ask the rep to show me where in the conditions of carriage the delay to file a claim is mentioned. I get cited article 31 of the Montreal convention, 7 days max. However, article 31 mentions 7 days as the max delay to make a claim in case of checked luggage damage. I reply to the agent that the clothes on my body are not checked luggage. I another reply that they are denying the claim, there's nothing I can do about it and that I need to stop emailing them, it won't make them change their mind.

What's left as options? Is it worth it to escalate the issue, and if so, how?

Thanks!