Originally Posted by
palermo
In my mind It shows that QR revenue management could do things a lot better and monitor the bookings as they could make money by opening upgrades and awards rather than flying an empty cabin.
I'm sure they are monitoring the bookings since that is their core job to enable "revenue management"! Clearly, they have decided that for the time-being at least it is more attractive for them to limit awards and encourage cash fares. Maybe they will change their minds at some point, but sometimes it is more attractive for an airline to fly with empty seats than fill them with award passengers (potentially cannibalising their cash ticket sales).