I haven't stayed at the Pullman Hyde Park yet but I can't speak highly enough of the hotel staff, who looked after my mother when she stayed there twice in the past 18 months to undergo skin cancer surgery at a nearby clinic. My mother and her older sister flew down to Sydney on both occasions and needed to have flexibility to extend their stay at short notice depending on the outcomes from the surgery. The staff held their room for two extra nights at no charge in case they needed to stay on, and on the morning of the operations they made sandwiches for my mother and aunt as they were had to wait around at the clinic all day. My mother is full of praise for the friendliness and compassion of all the staff they met at the hotel during what was a trying time.