Originally Posted by
ThePointsCollector
I am currently battling with AMEX over 60K targeted offer that came in the mail and miles didn't get posted. I got some "supervisor" kid today and he wend off on telling me that offer isn't solicited by Amex but rather Delta, amex has no knowledge of my relationship with them. He was freestyling until I told him to stop BSing me and open up another ticket.
Which department should I call up? The main number is a waste of time between clueless offshore people and so called mainland "supervisors".
Whether the advertisement came from Amex or Delta, it shouldn't matter if there's no lifetime language in the terms. It's also poor form for Amex to allow such mailers to go to people who are ineligible for the offer.
People seem to have the best luck with the AskAmex Twitter account.