Originally Posted by mrtrader

Thanks!

To start a bit OT. Before the actual program there actually was a level called "Topfloor by invitation". This level was as it sounds only by invitation from CEO and in some other ocasions by top top management. The criteria was basically important people to the company and had nothing to do with the ammount of nights. I never saw anyone holding that level myself so very very reduced number of people. To the point is that on that level it said upgrade to best available room at the hotel, including ALL suites. It even said you should be prepared to downgrade other guests in order to get them the best room in that hotel.

Now to how it works now. It's not written anywere nothing about suites anymore. That means every hotel can have it's twek&rules depending on orders from General manager/Hotel Manager/Front desk Manager. I would say that if you are RED 99% of the times you get the best room (except suites). The problem with TOP level is that sometimes i've seen some hotels with arround 20-25% of the guests beeing top level. So which one do you choose to uppgrade or give the better rooms? It's not easy. RED level on the other hand you very rarely see more than 5/week in a hotel.

Bottom line suites will be given usually when hotel is full and someone has to get the suites. I'm sure if you are RED and ask it probably works but it's more difficult with TOP. Sometimes I've had to hear the housekeeping manager complain about why I've upgraded people to suites when we have other nice rooms. She complains cause it takes more time to clean (and therefore money), which is madness...

Hope this helps!