Milestone Bonus
I've been a Diamond Member for sometime and as 21 April 2018 I've stayed 46 nights in Hilton properties this year to date. I thought that the new scheme, effective from the start of April 2018, awarded 10k bonus points when one hit 40 nights and another 10k points at 50 nights etc. The iPhone app backs this up ie it says I will get the 10k bonus for staying 40 nights. However, the points haven't appeared and so I called the Diamond Desk. The person I spoke to told me that the 40 nights start from April 2018 ie any nights from January 2018 to end of March 2018 are not counted.
I can't see any mention of this rule and I'm surprised the app is so misleading that they haven't updated with a fix (the lady I spoke to said that the app isn't able to calculate the number of nights from April...I'm struggling to believe that). Does anyone know the actual situation please?