Milestone Bonus

Old Apr 21, 18, 7:11 am
  #1  
Original Poster
 
Join Date: Sep 2003
Location: London, UK
Programs: BA Silver
Posts: 206
Milestone Bonus

I've been a Diamond Member for sometime and as 21 April 2018 I've stayed 46 nights in Hilton properties this year to date. I thought that the new scheme, effective from the start of April 2018, awarded 10k bonus points when one hit 40 nights and another 10k points at 50 nights etc. The iPhone app backs this up ie it says I will get the 10k bonus for staying 40 nights. However, the points haven't appeared and so I called the Diamond Desk. The person I spoke to told me that the 40 nights start from April 2018 ie any nights from January 2018 to end of March 2018 are not counted.

I can't see any mention of this rule and I'm surprised the app is so misleading that they haven't updated with a fix (the lady I spoke to said that the app isn't able to calculate the number of nights from April...I'm struggling to believe that). Does anyone know the actual situation please?
Bartinbrook is offline  
Old Apr 21, 18, 10:03 am
  #2  
Hilton Contributor Badge
 
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,502
According to The Points Guy they're supposed to go back and retroactively apply the bonuses.

Note that my understanding of the new program is it's 10k bonus for every 10 nights *after* you hit 40 nights, not 10k bonus for hitting 40 nights and then another 10k every 10 stays after that. So you don't qualify yet, and would need 4 more nights to see your first bonus.
missamo80 is offline  
Old Apr 21, 18, 10:17 am
  #3  
 
Join Date: Oct 2002
Location: Aberdeen, UK
Posts: 127
Originally Posted by missamo80 View Post
Note that my understanding of the new program is it's 10k bonus for every 10 nights *after* you hit 40 nights, not 10k bonus for hitting 40 nights and then another 10k every 10 stays after that. So you don't qualify yet, and would need 4 more nights to see your first bonus.
This is not correct.

You get 10,000 points after 40 nights.
Another 10,000 points after 50 nights.
Another 40,000 points after 60 nights.

I have had the first two bonuses already, so I can verify this is correct.

And yes, all nights from 1st January do count towards the totals.
Bartinbrook likes this.

Last edited by kkong42; Apr 21, 18 at 10:36 am Reason: Forgot that 60 nights was 10,000 + 30,000 = 40,000 points.
kkong42 is offline  
Old Apr 21, 18, 9:54 pm
  #4  
 
Join Date: Mar 2010
Posts: 1,066
Originally Posted by Bartinbrook View Post
I've been a Diamond Member for sometime and as 21 April 2018 I've stayed 46 nights in Hilton properties this year to date. I thought that the new scheme, effective from the start of April 2018, awarded 10k bonus points when one hit 40 nights and another 10k points at 50 nights etc. The iPhone app backs this up ie it says I will get the 10k bonus for staying 40 nights. However, the points haven't appeared and so I called the Diamond Desk. The person I spoke to told me that the 40 nights start from April 2018 ie any nights from January 2018 to end of March 2018 are not counted.

I can't see any mention of this rule and I'm surprised the app is so misleading that they haven't updated with a fix (the lady I spoke to said that the app isn't able to calculate the number of nights from April...I'm struggling to believe that). Does anyone know the actual situation please?
It is astounding how often the Diamond desk is inaccurate. Your 10,000 points should of posted with the stay that put you at or over 40 nights. To have it fixed call Honors customer service and have them file a case and it should be fixed within 3 to 5 business days. When you call in try avoiding the Diamond desk.
HHonors OUTSIDER is offline  
Old Apr 22, 18, 8:23 am
  #5  
Original Poster
 
Join Date: Sep 2003
Location: London, UK
Programs: BA Silver
Posts: 206
Thanks for the information all.

I called Hilton back today and got someone who didn't seem to know about the Milestone Bonus change (do they train their call centre teams on Hilton Honor scheme updates?) but was at least willing to file a case for me rather than completely dismiss my claim. My 50 night bonus is due very soon, so will be interesting to see what happens with that...

Last edited by Bartinbrook; Apr 22, 18 at 12:54 pm
Bartinbrook is offline  
Old Apr 22, 18, 9:35 am
  #6  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,030
Hmmmm , I've had 6 stays this year since 1st January and my 10k BONUS triggered after just 5 .
wizla is offline  
Old Apr 22, 18, 12:00 pm
  #7  
 
Join Date: Oct 2009
Location: PHL/EWR
Programs: AA, US, WN, HHonors Diamond, Hyatt Plat
Posts: 1,480
Originally Posted by wizla View Post
Hmmmm , I've had 6 stays this year since 1st January and my 10k BONUS triggered after just 5 .
That was the 2k/10k promo bonus.
BrlDsguise is offline  
Old Apr 22, 18, 12:48 pm
  #8  
 
Join Date: May 2005
Posts: 3,541
Originally Posted by wizla View Post
Hmmmm , I've had 6 stays this year since 1st January and my 10k BONUS triggered after just 5 .
That has nothing to do with this thread. You're referring to the "quarterly" bonus.
smmrfld is offline  
Old Apr 23, 18, 4:45 pm
  #9  
Company Representative - Honors by Hilton
 
Join Date: Aug 2009
Programs: Hilton Honors
Posts: 1,159
Hi all,

Just wanted to jump in here to hopefully alleviate some of the confusion.

Milestone bonuses are even more Bonus Points that members can unlock by staying more nights. These bonuses allow members to earn a fixed amount of Hilton Honors Bonus Points when they achieve a certain number of eligible nights during each calendar year. This is in addition to any Bonus Points earned from elite status bonuses, Hilton Honors credit cards and promotions.

Members will earn 10,000 Bonus Points on every 10th night, once they reach at least 40 nights in a calendar year. Itís not a limited time offer, no registration is required and there is no cap ó the more a member stays, the more they earn. On the 60th night per year, members will receive an additional 30,000 Bonus Points.

All eligible nights stayed during the 2018 calendar year will count toward these new Milestone Bonuses - so from January 2018 and on.

Bartinbrook - I'll send you a PM to get your Hilton Honors account number and make sure your specific questions are addressed about your account.

Thanks!
Lauren
bluestrudels likes this.
Hilton Honors Ambassador is offline  
Old Apr 24, 18, 2:01 am
  #10  
FlyerTalk Evangelist & Ambassador: China
 
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Plat, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,169
I have to admit this is a nice perk (though not earth shattering) but will keep me in Hilton hotels past my qualification.
mnredfox is offline  
Old Apr 24, 18, 2:08 am
  #11  
 
Join Date: Jun 2013
Location: norwich, uk
Programs: hhonors diamond
Posts: 4,030
Originally Posted by BrlDsguise View Post
That was the 2k/10k promo bonus.
oh ok...... yep, I stand corrected.....many thanks.
wizla is offline  
Old Apr 26, 18, 6:51 am
  #12  
 
Join Date: Jun 2017
Location: Tbilisi, Georgia
Programs: HH Diamond
Posts: 38
I have reached 40 nights this Monday and nothing Please someone tell me 10K points are on the way and I have to wait.
felizdenovo is offline  
Old Apr 26, 18, 2:17 pm
  #13  
 
Join Date: Jan 2010
Location: DCA
Programs: AA EP, HH LT Diamond
Posts: 1,001
I hit 40 nights last week and still don't see the 10k pts either.
pdac1975 is offline  
Old Apr 26, 18, 3:50 pm
  #14  
 
Join Date: Feb 2009
Programs: HH Diamond
Posts: 2
Same here, I hit 40 nights last week and haven't got the 10k bonus - will see what happens when I hit 50 nights in a few weeks time!
robyoung is offline  
Old Apr 27, 18, 3:59 am
  #15  
 
Join Date: Jun 2017
Location: Tbilisi, Georgia
Programs: HH Diamond
Posts: 38
Just FYI, I had a chat with Hilton support and this is what they replied:

"We have received a updated from our respective team that they are working on it on the higher priority and will get it fixed as soon as possible."

and promised that the points would be credited by the end of the month.

Last edited by felizdenovo; Apr 27, 18 at 4:02 am Reason: typo
felizdenovo is offline  

Thread Tools
Search this Thread