I had a terrible experience yesterday at EWR. Arrived to the Hertz counter and on the board was marked "See desk". This was my 2nd rental with Hertz, first with President's Circle after status matching. I rented a premium car - asked if I was able to pick a car in President's Circle lot. In the beginning, agent said this is my first rental so there's no way I would be PC status, then I showed her my PC status on my phone and also my Hertz PC card. Then she told me to pick a car in the lot and bring the keys back to the counter so she can enter in the system. Saw an Audi A3 and grabbed the keys. She did not want to give this car to me and said it would cost more. Then in a condescending voice, asked me "How old are you?". She then calls in for a car in my class booking - was given a Chevy Impala. I asked if there was anything else, and straight up said "nope.".