Originally Posted by stevejnr

Note: I live in the UK and am currently Diamond.

Hope someone can help me - I'm trying to cancel a points reservation at DT Greenwich for next Saturday night but unable to do so.

It's London marathon on the Sunday and this property is located near to the start and cash prices are £300+ so would have thought they'd be pleased if I cancelled my 30,000 point room.

I've spoken to the hotel but they couldn't help but did say if I call back tomorrow someone might be able to transfer me to customer care.

Any ideas?

Thanks in advance
Steve