NEVER BOOK WITH AEROFLOT. THEIR EMPLOYEES HAVE NO IDEA WHAT'S GOING ON AND WILL LIE TO YOUR FACE TO GET YOU TO GO AWAY. THEY HAVE CHEATED ME OUT OF 2,000 DOLLARS BECAUSE OF THEIR LIES AND THEY REFUSE TO DO ANYTHING TO MAKE AMENDS FOR THEIR MISTAKES.
I flew for 5 hours from Moscow, when the pilot came on the loudspeaker to say that JFK was closed and that our flight was turning around and returning to Moscow.
In Moscow, I waited for approximately 2 hours to speak with a customer service representative about booking an alternate flight.
Aeroflot then made an announcement that ALL flights out of Moscow to USA were currently booked. They stated however that if customers could find an alternate flight on their own, Aeroflot would reimburse these customers for the cost of this flight.THIS IS NOT TRUE.
I found an alternate flight and booked it via Orbitz.
I went to the counter and told the Aeroflot representative that I had found the above flight. I said "to confirm if I book this flight, I will be reimbursed for the entire cost?" He said correct and I proceeded to book for 2,000 USD.
I then received my Orbitz booking confirmation and another Aeroflot representative printed my KLM/Delta boarding passes. At this time, I asked her how I would go about being reimbursed for this flight and was told that I could email Aeroflot (which I did 1 hour later) or go to the New York Aeroflot office (which I also did)
Four months later, I am still dealing with this. I opened 2 claims in an attempt to be reimbursed for the money that they owe me but they keep being rejected with reasoning or request for additional information.
Customer service repeatedly tells me there is nothing they can do. And that if the claim is rejected, it is a final decision by Aeroflot.
I'm now out $2,000 and a wish that I will to choose Aeroflot for my future flights
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